Matrix Standard
The matrix Standard is a national quality standard for organizations
delivering information, advice and guidance services for learning and
work. It is maintained and promoted by ENTO.
Its purpose is to identify the essential features of successful delivery
of any information, advice and guidance service, regardless of context
or sector, and to provide key indicators by which organizations can
measure their current activities. It will, therefore, help organizations
to "raise their game" where necessary and help them to keep
high standards as well as continuously improve their service.
How does it work?
It consists of 10 Elements, which define best practices in assisting
users of the service and in the efficient management of people and resources:
Five (5) of the Elements are about delivery of the service and measure
how people are helped to:
- be aware of, and engage with the service;
- understand the nature of the service;
- agree how they will use the service;
- gain access and use information; and
- explore options and make choices.
The other five (5) Elements are about managing the service and measuring
how the organization:
- plans and maintains its service;
- obtains and uses premises and equipment;
- develops and maintains the competence of its staff;
- makes effective use of feedback on the service provided; and
- ensures continuous quality improvement.
The end-result is that organizations are provided with a quality route
map for the 10 key areas of service delivery through demonstrating some
54-performance measures - rigorous by any standards.
To know more about the standard, please visit:
http://www.matrix-quality-standard.com/main/about_matrix/matrix_standard.asp
|
