Quality Tools and Techniques Selector Chart

• Use the PDCA Cycle to coordinate your continuous improvement efforts. It both emphasizes and demonstrates that improvement programs must start with careful planning, must result in effective action, and must move on again to careful planning in a continuous cycle.
  
  
• The DMAIC methodology, instead of the DMADV methodology, should be used when a product or process is in existence at your company but is not meeting customer specification or is not performing adequately.
  
  
• A DMADV approach is appropriate, instead of the DMAIC approach, when a product or process is not in existence and one needs to be develop. Or the current product/process exists and has been optimized but still doesn't meet customer and/or business needs

CONTINUOUS IMPROVEMENT (PDCA)

DMAIC

DMADV

7 Quality Control Tools

Cause-and-Effect Diagram

x

x

x

Control Chart

x

x

x

x

x

x

x

Check Sheet

x

x

Histogram

x

x

x

Pareto Chart

x

x

x

x

x

x

Scatter Diagram

x

x

x

x

x

Flowchart

• Deployment Flowchart

x

x

x

x

x

• Linear or Activity Flowchart

x

x

x

x

x

• Opportunity Flowchart

x

x

x

x

7 Management and Planning Tools

Activity Network Diagram

x

x

x

Affinity Diagram

x

x

x

x

x

x

Interrelationship Diagram

x

x

x

Prioritization Matrix

x

Process Decision Program Chart

x

x

x

Tree Diagram

x

x

x

Matrix Diagram

Other Quality Tools and Techniques

Creativity Techniques

Creativity Tools

- Reversal

x

x

- SCAMPER

x

x

Data Collection Tools

- Checklist

x

x

x

- Run Chart

x

x

- Drawings/Graphs/Charts

· Bar Graph

x

x

· Line Graph

x

x

· Pie Chart

x

x

7S Kinsley Model (Change Management)

x

4W + 1H

x

x

5S

x

x

x

x

x

x

x

x

x

Action Plan

x

x

x

Activity-based Costing

Balanced Scorecard

Benchmarking

x

x

x

Brainstorming

x

x

x

x

x

Business Process Map

x

x

Charters

x

x

x

Concensus

x

x

Cost and Benefit Analysis

x

x

Effective Meeting

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

Effective Presentation Skills

x

x

x

x

x

x

x

x

x

FMEA/EMEA

x

x

x

Facilitation

x

x

x

x

x

x

x

x

x

x

x

Force Field Analysis

x

x

x

Frequency Tally Sheet

x

x

Gantt Chart

x

x

x

Interviewing Technique

x

x

x

x

x

x

MultiVoting

x

x

Nominal Group Technique

x

x

x

x

x

x

x

Process Capability

x

x

x

x

x

x

x

Process Management Chart

x

x

x

x

x

Project Planning

x

x

x

x

Quality Function Deployment

x

x

x

Sigma Calculation

x

x

x

x

x

x

x

SIPOC Analysis

x

x

x

Six Thinking Hats

x

x

x

x

x

x

Spider Diagram

x

x

x

x

x

Survey

x

x

x

x

x

SWOT Analysis